By accessing and using the DieTracker Pro platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our services.
Legal Framework
Terms & Conditions
General terms of service for the DieTracker Pro industrial platform
Last updated: Version 4.5
DieTracker Pro is an industrial SaaS platform for complete lifecycle management of cutting dies, cylinders, and anilox rolls in the printing and packaging industry, including:
- Cutting Die & Tooling Registration and Catalog Module
- Usage, Impressions/Revolutions & Production History Module
- Predictive Maintenance Module with Automated 95% Lifespan Alerts
- Anilox BCM Audit Manager & Stickyback Tape Control
- Live Shop-Floor Machine Status Viewer
- Smart Dimensional Search & Voice-Guided Interactive Tour
- Multi-Plant Management & Zero-Touch QR Tablet Enrollment
Available modules depend on the active subscription plan.
FlexOS Technologies SAS de CV grants the Customer a non-exclusive, non-transferable, and limited license to use the DieTracker Pro platform in accordance with the contracted subscription plan.
Strictly Prohibited Activities:
- Copying, modifying, or distributing the software without prior written authorization
- Reselling or sublicensing access to third parties outside the organization
- Reverse engineering, decompiling, or attempting to extract the source code
- Using the service for unlawful or unauthorized purposes
The user and the Customer organization are responsible for:
- Maintaining the confidentiality of login credentials
- All activities occurring under their organization's accounts and shop-floor terminals
- Immediately notifying us of any unauthorized access or suspected security breach
- Providing accurate and up-to-date information in plant records
Note: DieTracker Pro shall not be liable for losses resulting from credential misuse when the Customer fails to notify us promptly.
All content, software, UI/UX design, source code, algorithms, mathematical models for packaging standards, 3D mesh rendering pipelines, calculation modules, and other elements of DieTracker Pro are the exclusive intellectual property of FlexOS Technologies S.A.S. de C.V. Reproduction, modification, or extraction of business logic without express written permission is strictly prohibited.
Assignment of Rights on Enhancements & Feedback:
Any idea, suggestion, feature request, recommendation, design, or modification (hereinafter "Enhancements") related to DieTracker Pro, FlexOS Control, or any related system suggested or requested by the Customer or its authorized users shall become an integral part of the Software. Accordingly, all intellectual property and commercial exploitation rights over such Enhancements shall belong exclusively, perpetually, and absolutely to FlexOS Technologies S.A.S. de C.V.
The Customer expressly waives any claim to ownership, royalties, or monetary/in-kind compensation for the development, implementation, use, or commercialization of such Enhancements.
As a cloud-hosted B2B industrial software solution, the financial and operational liability of the parties is governed by the following express terms:
1. Maximum Liability Cap:
The maximum cumulative liability of FlexOS Technologies S.A.S. de C.V. for any claim, lawsuit, direct damage, software error, or data loss shall never exceed the total amount actually paid by the Customer for subscription fees during the twelve (12) months immediately preceding the event giving rise to the claim.
2. Waiver of Indirect & Consequential Damages:
In no event shall FlexOS Technologies S.A.S. de C.V. be liable for indirect, incidental, punitive, or consequential damages, including without limitation: loss of profits or revenue, production line or press downtime, raw material waste, business interruption, or reputational harm. The Customer acknowledges that the software is a digital management tool and does not replace physical supervision or quality control on the shop floor.
3. Service Level Agreement (SLA) & Credits:
We commit to a target monthly cloud platform availability of 99.5% Uptime.
- SLA Exclusions: Scheduled maintenance notified 24 hours in advance, customer internet/ISP failures, force majeure events, or upstream cloud infrastructure outages (Google Cloud / AWS) do not count as downtime.
- Sole Remedy: In the event of a verified SLA breach during a calendar month, the Customer's sole and exclusive remedy shall be service credits applied to the next invoice proportional to the downtime, with no cash refunds or additional indemnities.
In compliance with international SaaS standards and applicable data privacy laws, data ownership and processing are strictly divided into two categories:
1. Client Data — 100% Exclusive Property of the Customer:
All information entered, uploaded, or generated specifically by the Customer and its authorized users (including personnel names, inventories, cutting die designs and dimensional specifications, work orders, customer lists, and operational reports) is and remains the sole and exclusive property of the Customer. FlexOS Technologies S.A.S. de C.V. acts strictly as data custodian and processor.
2. Telemetry & Aggregated System Data — Property of FlexOS Technologies:
Technical telemetry and anonymized software usage metrics (response times, interactions, calculation volumes, and de-identified tool wear patterns) are the property of FlexOS Technologies S.A.S. de C.V. The Customer authorizes the processing, aggregation, and anonymization of such data to train AI predictive maintenance models and improve platform performance.
For further details on personal data protection, please review our Privacy Policy.
We reserve the right to temporarily suspend access in the event of a breach of these terms or non-payment. The Customer may cancel their subscription at any time with prior notice to ventas@flexos.tech.
We reserve the right to update these terms to reflect operational or regulatory improvements. Material changes will be notified via the platform or email.
These terms are governed by and construed in accordance with the laws of the United Mexican States.
Jurisdiction: For the resolution of any dispute, the parties submit to the jurisdiction of the courts of Guadalajara, Jalisco, Mexico, waiving any other venue.
Have legal questions or require a Corporate Non-Disclosure Agreement (NDA)?
Contact Legal / Enterprise Sales